For businesses to thrive, they need to drive a digital culture that meets the demands of the rapid digital transformation era.

Highlights

  • The digital transformation market is anticipated to hit $3.3 trillion by 2025, growing at a CAGR (compound annual growth rate) of 23% from 2019.
  • According to the World Economic Forum, by 2025, digital transformation is anticipated to add $100 trillion to the world economy.

Trends

  • Deloitte found that 87% of companies believed their industry would be affected by digital disruption, but only 44% were prepared for potential disruption.
  • Tech Pro Research reported that 7 out of 10 companies had a digital transformation strategy set in place or were in the midst of developing one.
  • IDC reported that 40% of technology spend comprised digital transformation investment. Additionally, enterprises recorded over $2 trillion in digital transformation spend in 2019.

Stats

  • Employees with high access to apps for work processes spent 17% less time on manual processes and saw a 16% increase in team collaboration and 16% increase in faster decision making.
  • Nearly 9 out of ten CIOs believed that digitally empowering employees resulted in 5 percent more revenue growth at a minimum.
  • 60% of employees believe that organisations could potentially see an 11% increase in profitability if they had access to the right digital tools/equipment.

Benefits of a Digital Workforce

Aside from the digital workforce helping increase productivity, boost employee engagement as well as revenue growth, here are a host of other benefits businesses enjoy :


Lower Operational Costs


Increased Flexibility

Communication Efficiency and Innovation

Employee Engagement and Satisfaction


Enhanced Performance

Better Recruitment and Retention


Better Customer Experience

Our Approach

Our approach is based on needs assessment. We run an initial consultation with you on what you believe your business requires in terms of developing your digital workforce. We discuss this with you from a systems, processes and staff standpoint before making our recommendations.

Our Tailor-Made Options

1. Assessing Systems that can be Digitised

We help you assess systems that can be digitised to enhance the digital capabilities of your workforce, and propose a suitable offering based on our tailored made solutions, below:

  • Content management systems
  • Website development and maintenance
  • Mobile application development
  • Customised e-commerce solutions
  • Data and API integration options
  • IoT and system automation
  • Location and GPS related systems
  • Artificial intelligence and machine learning
  • Online payment solutions
  • Digital marketing solutions (SEO, content marketing, paid marketing etc)

2. Process Automation

We propose various processes that can be streamlined based on our list of solutions and services. For example, using APIs to transform backend services or using our Client Relationship Management system to monitor sales teams and engage with clients through a scheduled system, rather than the more traditional cumbersome methods.

3. Training

Given the various benefits of having a digital workforce and the increasing demand for one in the age of digital transformation, we recommend investing in training and development. A digitally literate and knowledgeable team can mean the difference between a business that performs and a business that dies out. This is where reskilling comes in.

“There is an expectation gap between what employees expect and what IT support teams can actually deliver. And this gap will only shrink when companies take deliberate efforts to improve their digital employee experience.”

- Jon Cairns, VP of Global Solution Consulting, Nexthink

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